Frequently Asked Questions / Help

Main Phone: (417) 2-STORES [278-6737] (M-F 8 AM - Noon & 1 PM - 5PM Pacific Time, Closed weekends and on major holidays., )
Help: Buy Domains/SSL Certificates): (480) 624-2500 (24x7)
Help: Transfer Domains: (480) 624-505-8866 (24x7)

NOTE: Click here for full hosting instructions to access your web site control panel, email & webmail and FTP.

Why are some people's emails bounced back to them while I still get emails from most other people?
This is typically because the sender or their email server is being identified and blocked as spam. Click here for more help unblocking specific email senders.

What are my email account settings?
Incoming Mail Server(POP3 or IMAP): mail.YourDomainName.com
Incoming Port (POP3): 110
Incoming Port (IMAP): 143
Outgoing Mail Server: Use the server assigned by your Internet Service Provider
Outgoing Port (SMTP): 25, 26, 2525 or 587 (Ask your ISP to be sure)
Account Name: youremailaccount+yourdomain.com (must be all lower-case).
Password: Is case-sensitive, no spaces allowed, 8 character minimum, should contain special characters, numbers and upper-case & lower case letters.
SPA (Secure Password Authentication) NOT required.
Outgoing Server Authentication Is NOT typically required. (Ask your ISP) NOTE: It IS required when using our Outgoing Server - In that case, use the same login as your incoming.
Lost your password?: Contact us.
Outlook Express Users Click Here for Microsoft help.

Where do I access my online email login ( e mail login )?
Address: http:/www.YourDomain.Com/webmail
User Name: youremailaccount@yourdomain.com (Ex. info@bobswidgets.com, must be all lower-case)
Password: Is case-sensitive, no spaces allowed, 8 character minimum, should contain special characters, numbers and upper-case & lower case letters.
Lost your password?: Contact us.

Why Did I Receive an Email about "Important ICANN Notice Regarding Your Domain Name(s)"?
This is ICANN's (Internet Corporation for Assigned Names and Numbers) email they send out every year asking you to confirm your domain name's ownership & contact information. Please follow the instructions in the email to make sure everything is up to date. The link in the email will take you our domain management site where you can review the information. It is especially important the ensure that your email address is correct. To make changes, click on My Account near the top-left and login.

How do I make links in the File Manager's HTML Editor?

Login to your web site control panel
Click on File Manager
Click OK button
Left-click icon to the left of desired file
Click the HTML Editor icon
Select desired text
Click the Hyperlink icon
Paste link into address field
Click the Insert button
Watch this short How-To video?: Making Hyperlinks.

How do I login to my web site's administrative control panel?
1, Click this Login link or the one on the left side of this page.
2. Find the appropriate login area (eStore, Traditional or Domain Management)
3. Enter your User Name and Password
4. Click the Login button.
NOTE: See welcome instructions for traditional accounts-

What are my FTP settings?
Host Name/Address: ftp.YourDomainName.com
User ID: Is case-sensitive, no spaces allowed, 8 character minimum
Password: Is case-sensitive, no spaces allowed, 8 character minimum
File Transfer Type: Passive.

What are my domain name's DNS settings (non-eStore)?
Primary Server Name: NS5.InternetWebBuilders.Com
Secondary Server Name: NS6.InternetWebBuilders.Com
NOTE: Please contact us if you're still using NS1, NS2, NS3 or NS4 as they will no longer be used for public hosting.

My digital pictures are too big to upload to my eStore (more than a megabyte each). How can I easily reduce their file size without having to learn Photoshop or some other complex program?
Free photo editing software is available online at www.WebResizer.com. Here is a short instructional video:

For more online tools check out our Image Resizing Help page.

Open your specific picture in Microsoft Paint (standard in most, if not all, Windows OSs): File > Open > (picture's filename).
Use this pull-down menu: Image > Stretch/Skew.
Reduce Stretch percentages by same amount (to keep formatting the same), say 50 percent in both horizontally and vertically. You can experiment before saving to get the right balance between file size and picture readability by using Undo.
Once you have an acceptable photo size for e-mailing, save the file: File > Save As > (filename and file type as JPEG File Interchange Format: jpg; jpeg). (Note: If you want to keep your original file intact, choose Save As and type in a different name.)

Can my web site have sound or video?
Yes, today's improved browsers and faster Internet connections make this easy. For more information on how to add sound or video to your web site go to our Multimedia Design for Web Site Sound and Video.

Why did I receive an email saying my Top--Sites listing is about to expire?
You can ignore these emails if you want. They just SPAM (can be read as SCAM). You've probably never had a listing with Top--Sites so there isn't a listing to expire. For proof, go to www.top--sites.com and search for bfg3.com and the message you'll get is "Sorry. We could find any matches for your search. Please try another." They attempt to offer proof that Alexa says they're "one of the 10 fastest growing web sites in the world" but the link goes to another page on Top--Sites, not Alexa. That's like printing your own money and trying to pass it off as the real thing.

Why am I getting pop up windows?
Many times pop-up advertisements and pornography windows is the result of programs being installed on your computer without your knowledge. We do not do this nor do we condone it. For help removing and preventing pop-ups click here.

How do I remove a virus from my computer?
To identify and remove harmful viruses and worms click here.

Other questions?
We will be glad to assist by phone.

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